Frequently Asked Questions (FAQ)
TOP QUESTIONS WE HEAR FROM PATIENTS
Does East Valley ENT call to confirm future/upcoming appointments?
No! This is not a service provided by our office via phone or email. If you are unsure about your appointment time, we request that you call us to confirm your appointment date and time. Our office, and many sick patients, would greatly appreciate if you gave at least 24 hours notice if you would like to cancel your appointment. A cancellation fee may be assessed to your account if you consistently “No Show” or “Cancel” appointments less than 24 hours before your appointment time.
How long will my appointment take?
Patients should generally expect to be at our office for up to an hour. We respect your time and we do our utmost to ensure that your office visit is as timely and efficient as possible. At times, patients may experience abnormally long wait times. This is likely the result of a backlog due to the doctor caring for one of our patients who is experiencing an emergency. Front desk staff will do their best to keep you informed on wait times, but it can be difficult to predict. We appreciate your patience and understanding during long wait times and we do apologize for any inconvenience. If you are unable to wait and need to reschedule your appointment, please advise the office staff and we will do our best to find you a new appointment time.
How much will my appointment cost?
Appointment costs will vary and ultimately depend on the services rendered at the office visit. In general, we quote an estimate of $150-$180 for new patients coming to been seen by East Valley ENT for the first time (or that have not been seen for a period of three years or more). Follow up appointments and established patient appointments typically range from $40-$100 depending upon services provided. These are strictly estimates to help you budget your specialized care. Office visit prices are subject to change without notice at any time, but we will do our best to update you should any significant rate changes occur.
I have not been seen by East Valley ENT for over 3 years…why am I considered a New Patient?
Currently, East Valley ENT is required to retain a patient’s medical records in the office for up to three (3) years from the current date. All other patient records are scanned and sent to a secured medical record storage site. Therefore, a new chart must be created for the office visit of any patient after three years.
When do I pay my co-payment? How do I find out what my co-payment will be at East Valley ENT?
Co-payments are to be collected by the front office staff after signing in at the front desk. East Valley ENT is REQUIRED by law to collect your co-payment for an office visit. We cannot “waive” a co-payment. Our staff makes every effort to ensure the correct copay amount is collected at check-in. If an incorrect/outdated amount is assessed at check-in, the corrected difference will be reflected in the bill issued to the patient. You may find information about your copay at your health insurance’s website by logging into your account and searching for copayment information specific to your plan’s coverage. Please note: we are considered a Specialist Office Visit.
What insurance companies are contracted with East Valley ENT?
East Valley ENT is considered In-Network/Preferred-Providers with Medicare, The Industry Health Network (MPHW, SAG, DGA, WGA), Blue Cross, Blue Shield, Cigna, and Aetna. All other insurance companies and plans are considered Out-of-Network/Non-Preferred-Providers. It is the patient’s responsibility to present their health insurance cards when requested by office personnel. Patients are also required to provide our office with updated insurance information as soon as a change occurs. [*Special note: restrictions apply! Please inquire with our office staff over the phone or in-person.]
Is East Valley ENT contracted with MediCal?
We are NOT contracted with Medi-Cal (California's version of MediCaid). All MediCal patients must sign a waiver, acknowledging that they are responsible for the remainder of their bill. This normally amounts to 20% of the office visit.
What else do I need to know about my insurance policy for this Office Visit?
As a courtesy to our patients, we automatically bill the insurance companies we have on file. Patients may request a Super Bill Receipt if they would like to submit their claim individually. Please note: Payment is expected at the time of services rendered for ALL patients. Please proceed to the check-out desk after treatment from the doctor.
What if I do NOT have Health Insurance?
We are happy to see you! Patients with no health insurance are considered “Cash Patients.” All cash patients must pay their bill at the check-out desk before leaving the office.
What languages are spoken at East Valley ENT?
English and Spanish are spoken by most of the office staff and the doctor. All medical records are transcribed in English. Select forms are available to patients in Spanish. If the person receiving treatment does not speak either of these languages, we request that a family member or patient representative accompany the patient to translate from the given language to English.
Does East Valley ENT have a WiFi for public use?
Unfortunately, we are unable to provide patients and guests with the password to our office’s WiFi internet connection. This is to ensure patient confidentiality as well as proper functioning of the office’s internal technology. Thank you for your understanding.
Will I have cell phone service at the office? What should I do if I need to make a call?
It is unlikely that you will have decent service. Our patients with Verizon seem to have the best service in-office. Otherwise, the best general cell phone service can be found by the 3rd floor elevator window, or the building’s lobby. Please let the front desk staff know if you need to leave the waiting room to make a call. Even if you do have cell phone service, we ask that you be courteous to others in the waiting room and please take your phone call out into the hallway. We request that you refrain from cell phone use after you are ushered to the exam room area.
Does East Valley ENT validate my parking?
Patients are responsible for the first hour of parking in the adjacent parking structure. After the first hour, please show your parking ticket to the office staff if you would like to receive validation tickets. *Please note: this policy is subject to change at any time and is provided as a courtesy to East Valley ENT patients.
Are the instruments used in the office clean?
Absolutely. We use a special medical detergent that is 10 times stronger than your average dish soap. We make sure to sterilize all instruments to the current industry standard. We have specialized sterilization equipment on site and instruments are meticulously cared for. When applicable, disposable instruments and equipment will be used. Please ensure that the physician / office staff knows of any allergies that you may have to medical equipment (e.g. latex gloves), especially if is your first visit to our office.
What contact information should I know for East Valley E.N.T.?
Address: 191 S. Buena Vista Blvd., Suite# 320, Burbank, CA 91505
Office: (818) 559-9727
Fax: (818) 559-5514